We ship all orders placed before 4 PM Eastern Time (Monday–Friday) on the same day whenever possible.

Orders placed after that time will be dispatched within 2 business days.

For U.S. customers, we offer two shipping options, including priority delivery.

Standard shipping typically takes 6–9 business days, though please note delivery times are estimates and may be affected by carrier delays outside our control.

Sometimes confirmation emails end up in your spam or junk folder. If you still can’t find it, it’s possible we have an incorrect email address on file.

Please contact us right away at admin@a1chemy.store so we can verify your order and re-send your confirmation details.

We offer a 30-day return window from the date of delivery. If you ordered the wrong size, color, or item, email us at admin@a1chemy.store to see if your item is eligible for a return.

Returned items must be unused and in their original condition and packaging. Return shipping costs may apply.

We accept Visa, MasterCard, American Express, and more.

Please note: we do not accept payments via cheque or Cash On Delivery (COD).

All transactions are encrypted and securely processed — your payment information is safe with us.

If you receive an error during checkout, double-check that your card details are entered correctly.

Still having trouble? You may want to try a different card or reach out to your card provider.

Absolutely. Your trust means everything to us. We use secure, encrypted checkout systems and never store your payment details.

Every order is backed by our customer care promise — if anything’s off, we’ll make it right.